Occasionally, we find that an in-stock item is damaged or defective when we fill an order, and that getting a replacement results in your item becoming temporarily unavailable. If this should occur, we'll fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges.
Use our search field at the top of every page to provide the product name directly from our source book Once the product name has been entered, hit the "enter" key or magnifying glass icon to submit the information. If you don't have the product name, enter a keyword for a quick search, then click on the appropriate search result. Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your address book so that you can access it for future purchases.
For your convenience, most items will be delivered as they become available. Items that ship via Standard Delivery will ship separately from furniture. In some cases, you will have the option to consolidate your deliveries. If your items meet the criteria for a consolidated delivery, you will be prompted to make that choice in the cart before you check out. Items are charged to you when they ship, which is usually within two business days for in-stock items. If an item is temporarily unavailable, you will not be charged until it ships. Delivery time frame and charges for custom order items that ship from one of our vendors will be noted on the product details page or checkout.
Information about the Restoration Hardware Card can be found here. Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Contact the store to place an order by finding your nearest store here. Or call Restoration Hardware at Please contact us online , or call us at Restoration Hardware at Please visit the Custom Shades Collection on our website to find out about products, measuring, or installation.
We represent a select group of new and seasonal items in our catalog. Our website includes many items that have been featured in recent catalogs, including all our furniture collections and alternate views of a product. Fill out the form located here. Please allow approximately 3 months for your request to be processed. Please visit the My Account section of our website to update your personal information. You may also call Restoration Hardware at Shopping Online Must I create an account to shop? You don't need to create an account to shop on the site. Users may make purchases without registering.
However, registering is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, gift registry information or wish list. Additionally, when we have special offers, our registered users will be among the first to know.
Creating an account with us is simple. All we need is your email address and a password. You can create an account here. You don't have to log in to make a purchase on the site.
However, registering an account is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, gift registry information or wish list. Our entire Restoration Hardware furniture collection is represented online.
Certain smaller or seasonal items may be available only through our catalog or select stores.
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To receive a personal response, contact us here. For questions we haven't answered, or information we haven't provided, please contact us here. We welcome your comments and suggestions, and thank you for shopping with us. Anyone may join the RH Members Program. Trade customers, please visit the Trade Sales page for information on Trade accounts. How much is the membership fee?
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Is the membership based on a calendar year or rolling year? Membership is valid for one year from the date of purchase. If membership is purchased on March 13, , it will be valid until March 13, Are there other membership terms other than one year? No, the RH Members Program term is a one-year term. Can I terminate my membership early and receive a refund if no purchases have been made? If you have questions about terminating your membership, please call the RH Members Program Concierge at Can you provide more detailed information around each of the benefits?
The savings benefits, as noted above, are self-explanatory. Please see below for more information around the additional member benefits: Complimentary Interior Design Services By joining the RH Members Program, you will receive complimentary one-on-one consultations with members of our experienced design team.
In-home consultations are available by appointment. Concierge Service to Manage Your Orders RH Members Program members will enjoy direct access to a concierge who will assist with order support and product information. Is there a discount on sale items as well? Can I place my orders online? Yes, you can apply your member savings to any online order. How do I access my membership online? Can I use my membership on RH. Yes, however you must have an RH. If you enrolled using a different email address than your RH. No, gift cards are excluded from the membership discount. May I use my membership to purchase items to send to others gifts or otherwise?
Yes, you may place an order using your membership and have that order be sent to another recipient. Why haven't I received a membership card? As of October , we will no longer be mailing membership cards. Cards are not required when placing an order. Once you complete the membership enrollment and transaction, you will receive an email with your Membership ID.
As long as you're logged into your RH account, you will receive member benefits. Will my RH Members Program membership automatically renew at the end of its term? More details can be found here. Can I be a member if I live abroad?
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Yes, our International customers can join the membership program. Will I have an online account that I can access and update? Membership is tied to your RH account. You can access your Member details within the My Account section of the site once you are logged in. Can I have a co-member or authorized user on my account? You can share your membership with members of your household. They will be required to provide personal information so the account can be validated.
Do I have to pay shipping? Yes, there is no member benefit on shipping charges. Do you offer product customization? Yes, some of our products can be customized and personalized. There is no member discount on personalization fees. How will my Gift Card be delivered? How do I place a gift order? Can I have my gifts boxed?
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